Studio Journal

Notes on digital systems, design operations, marketing structure, and the decisions behind better digital work.

Susan Agudo 9/28/26 Susan Agudo 9/28/26

Transactional Loyalty Is Dead: Architecting Ecosystem-Wide Advocate Systems

Points-based loyalty is fading. Learn how ecosystem-wide advocate systems reward lifetime value, referrals, and community over single purchases.

Susan Agudo 8/3/26 Susan Agudo 8/3/26

Learn how global brands build consistent user experiences across markets with design systems, clear governance, and data-backed review workflows.